Privacy Policy of Solpalux

We at Solpalux (hereinafter "we", "us" or "our") respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and protect information we obtain through our website [solpalux.lu] or other services we provide.

We collect various types of personal data when you use our services, including:

Identification data: First name, last name, email address, phone number.

Technical data: IP address, browser type and version, operating system, usage behavior on the website (e.g., page views, clicks).

Transaction data: Information about purchases, billing, payments, and offers.

Marketing and communication data: Preferences for receiving marketing communications and your communication preferences.

We use your personal data for the following purposes:

To provide and carry out our services, such as the installation of solar systems and related products.

To communicate with you, including responding to inquiries and sending offers, invoices, and updates.

To improve our website and services.

For marketing purposes, if you have chosen to receive promotional materials.

To comply with legal requirements, including managing grant applications and tax returns.

We only share your personal data with third parties when necessary for the fulfillment of a contract or to comply with legal obligations. Potential recipients include:

Service providers who assist us in delivering our services (e.g., suppliers, installation partners, payment processors).

Authorities or other organizations when required by law, e.g., when applying for grants or fulfilling tax obligations.

We retain your personal data only as long as necessary to fulfill the purposes mentioned above or as required by law. After the retention period expires, your data will be securely deleted or anonymized.

We implement appropriate technical and organizational measures to protect your personal data against loss, misuse, and unauthorized access. However, we cannot guarantee the security of data transmissions over the Internet.

You have the right to access, correct, or delete your personal data at any time. You can also object to or restrict the processing of your data where permitted by law. If you wish to exercise your rights, please contact us at info@solpalux.lu.

Our website uses cookies to enhance the user experience. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but this may affect the functionality of our website.

We reserve the right to change this privacy policy. All changes will be published on this page. Be sure to regularly check the latest version.

If you have any questions or concerns regarding this privacy policy, you can contact us at any time at info@solpalux.lu.